RETURNS AND EXCHANGES
Our return and exchange policy, designed to ensure a seamless experience.
Last updated: 30 August 2026
Applies to: High Society Fashion GmbH online purchases
§1 Right of Withdrawal and Return (EU 14 Days)
You may withdraw from your purchase and return your order within 14 days of delivery without giving any reason. The 14-day withdrawal period starts the day you, or a person you designate, receives the package.
To initiate a return, please access your order through the following link:
https://account.highsociety.ski/orders
Your return request must be submitted within the 14-day withdrawal period.
Once you have notified us of your decision to return your order, you have a further 14 days to send the item(s) back to us.
§2 Return Shipping & Fees
Returns are at the customer's expense.
- If you use the pre-paid return label we provide, you agree to the applicable return shipping fee, which will be deducted from your refund.
- The return shipping fee is separate from the original delivery cost.
- In the event of a valid withdrawal, the initial standard delivery cost will be refunded.
- If you selected a delivery method that was more expensive than the least expensive standard delivery option offered by High Society, the additional delivery cost will not be refunded.
- If you choose to ship with your own carrier, you are responsible for the parcel until it reaches us, including loss, damage, or delays. Please use a registered and trackable service and do not address returns to pick-up points, as we cannot collect from them.
For the current return shipping fee table, by country and number of items, please contact shopdesk@highsociety.ski.
§3 Condition of Returned Items
You may inspect and handle the item only to the extent necessary to establish its nature, characteristics, fit, and functioning, as you would reasonably be able to do in a physical store.
Returned items should:
- Be returned in their original condition, without stains, odors, damage, or alterations.
- Include all original tags, labels, accessories, and packaging, such as dust bags, hangers, branded boxes, and tissue.
- Be placed inside a protective outer carton to avoid damage to the product or its original packaging.
If an item has been handled beyond what is necessary to inspect it, resulting in a loss of value, we may deduct an amount corresponding to that diminished value from the refund.
If original branded packaging is missing or damaged and this results in a loss of value, an appropriate deduction may also be made from the refund.
§4 How to Start a Return
- Start your return: Go to https://account.highsociety.ski/orders, log in to your customer account, select the relevant order, and submit your return request within 14 days of delivery.
- Pack: Place the item(s), including the original tags, accessories, and packaging, inside a suitable outer box and seal it securely.
- Ship: Send the return within 14 days after notifying us of your withdrawal. Use the pre-paid return label provided, if available, or your own registered carrier. Return shipping costs are at the customer's expense. Keep your receipt and tracking number.<
If you placed your order without an email address and used only a telephone number, you cannot access your customer account through the link above. Please use the return link provided in your order confirmation sent by SMS.
If you are unable to initiate your return through your customer account or SMS confirmation, please contact shopdesk@highsociety.ski.
If you use your own carrier, email us first for the correct return address.
§5 Refunds
- Refunds will be issued to the original payment method.
- In the event of a valid withdrawal, we will reimburse the payments received from you, including the cost of the least expensive standard delivery method offered for your order.
- If you selected a more expensive delivery method, such as express or premium shipping, the additional cost above the standard delivery rate will not be refunded.
- We will reimburse you without undue delay and no later than 14 days from the date on which you notify us of your decision to withdraw.
- We may withhold the refund until we have received the returned item(s), or until you provide evidence that the item(s) have been sent back, whichever occurs first.
- If you paid via Klarna or a similar payment service, please register the return in your payment provider's app where applicable to avoid reminder or late-payment fees. High Society cannot refund fees charged directly by third-party payment providers.
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For orders returned from outside the EU, customs duties, import duties, or taxes previously paid are not refundable by High Society unless otherwise required by applicable law.
- Refunds are made using the same payment method and in the same currency used for the original transaction, unless otherwise agreed. High Society is not responsible for exchange-rate differences applied by banks or payment providers.
§6 Declined / Uncollected Parcels
Parcels that are not collected or are refused at delivery will be registered as Not Picked Up.
Where legally permitted, we may charge a handling fee of €30 to cover additional processing and return handling, in addition to applicable outbound and return shipping costs.
If you change your mind after dispatch, we recommend that you collect the parcel and then exercise your right of withdrawal using the return procedure described above.
§7 Faulty or Damaged Items
If you believe your item is faulty, damaged, or incorrect, please contact us before sending it back:
- Email shopdesk@highsociety.ski with your order number, a brief description, and clear photos of the issue.
- Our customer service team will review your claim and confirm the next steps.
- If your claim is approved, we will, subject to availability and your applicable statutory rights, replace the item or issue a refund.
- For approved faulty products, damaged products, incorrect products, or other errors attributable to High Society, High Society will cover the applicable return shipping costs.
Your statutory rights concerning faulty or non-conforming goods remain unaffected.
§8 Exceptions to the Right of Withdrawal
The statutory right of withdrawal does not apply, where applicable, to:
- Goods made to the customer's specifications or clearly personalised.
- Sealed goods that are not suitable for return for health protection or hygiene reasons if the seal has been removed after delivery.
- Goods that are liable to deteriorate or expire rapidly.
An exception applies only where the relevant legal requirements for that exception are met.
For hygiene-sensitive items, the exception does not apply merely because the product belongs to a hygiene-sensitive category. The product must meet the applicable legal requirements for exclusion from the right of withdrawal.
§9 Additional Return Notes
Please ensure that:
- All components supplied with the product are returned, including belts, removable trims, spare buttons, accessories, and tags.
- Products are packed appropriately to prevent damage during transport.
- You retain your return receipt and tracking information until the refund has been completed.
If an item shows signs of handling beyond what is necessary to inspect its nature, characteristics, fit, and functioning, this may result in a deduction reflecting the diminished value of the item.
§10 Dispute Resolution & Governing Law
German law applies to these terms.
This choice of law does not deprive consumers residing in another EU country of any mandatory consumer protection rights granted to them under the laws applicable in their country of residence.
Need Help?
To initiate a return, please access your order at:
https://account.highsociety.ski/orders
Returns must be requested within 14 days of delivery.
Once you have notified us of your withdrawal, you have 14 days to send the item(s) back.
Return shipping costs are at the customer's expense, except where High Society is responsible for a faulty, damaged, or incorrect product or where otherwise required by law.
If you ordered using only a telephone number and no email address, please use the return link provided in your order confirmation by SMS.
Our team is available to assist with sizing, returns, or exchanges. If you require a different size or colour, you may place a new order and return the original item in accordance with the procedure above.
Contact: shopdesk@highsociety.ski